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Policys and Procedures

~At The Healing Palace, we ensure that your visit is a complete indulgence for mind, body, and spirit. To help you know what to expect, we have provided the following tips.

~Please arrive 10 minutes before your scheduled appointment. This gives us time to take care of all of your needs prior to the start of your service – and gives you time to begin your relaxation process.

~We recommend that you turn off your cell phone.

~Gratuity is, of course, at your discretion, but is often done. Most tips fall between 15 and 20 percent of the full price of the service.

~Cancellation Policy: We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

~24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.

~No-shows: Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.

~Late Arrivals: If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to other customers, please plan accordingly and be on time.

~CONSULTS: Additional time can be booked if you have question or need to discuss something after your appointment. However, due to other customers coming in directly after your session this cannot be done on the same day unless booked in advance. Please be respectful and plan accordingly.

~Sessions are by appointment only. Earlier and later appointments may be available upon request!

~This is a professional company, any sexual remarks or actions before or during the session will result in immediate termination of the session and no further appointments will be made.

~If you have any further questions, please don’t hesitate to call us. (315) 416-9291